Policies

Please read the information below regarding the use of the E-Commerce portion of the Universal Low Vision Aids, Inc. web site. If, after reading this page, you have additional questions regarding the use of this system, please contact us.


Security

The ULVA Online Store utilizes SSL (Secure Socket Layer) 128-bit encryption technology for all online transactions. Secure Sockets Layer (SSL), is a standard security protocol for creating an encrypted link between a web server and a browser. This secure link ensures that all data passed between the web server and browser remains private. When you reach a checkout screen requesting personal payment information, a padlock icon will appear in the status bar of your web browser and the 'http://' protocol indicator in the address bar, will change to 'https://' indicating that all information is now being encrypted and transfered over a secure connection.


Cardholder Verification Value (CVV)

The three-digit code, also known as the Cardholder Verification Value, or, CVV2, helps ensure that the physical card is in the cardholder's possession while shopping online or by phone, helping to prevent unauthorized or fradulent use. The 3-digit code is located on the back of your card, inside the signature area. Typically the signature panel will have a series of numbers, but only the last three digits make up the CVV2 code. For security reasons we will not collect this information during checkout but will contact you by phone to obtain the Cardholder Verification Value before we process your order.


Placing an Order

Ordering from ULVA.com is easy. Simply navigate to a product's web page, choose the correct product from the drop down list and select the ADD TO CART button. If applicable, select any of the desired product options (i.e. color, size, etc.) found on the Product Options page and click CONTINUE. Your shopping cart will be displayed after each item is added so that you can review your order. When you have finished adding items to your shopping cart, select the SECURE CHECKOUT button and complete checkout stages 1 (customer information), 2 (shipping and payment selection) and 3 (payment information).


After Placing an Order

After placing your order, an automated email confirmation containing your order information, will be sent immediately to the email address you entered in the billing information. Next, we will contact you by phone to obtain your CVV2 security code. Once your order and payment has been processed, ULVA.com will send an email confirmation and sales receipt to the email address you entered in the billing information. When your order is shipped, a confirmation email containing your order's tracking information will be sent to the email address you entered in the shipping information (if different than your billing email address).


How to place an institutional order?

  • Add products to your Shopping Cart.
  • View your Shopping Cart to see what you've added.
  • Click the "Print Quote" button for a draft copy of the online price quotation (this does not place an order with us, nor obligate you to place an order with us).
  • Use this online price quotation to generate your purchase order or to submit to your funding department for approval.
  • Fax or mail your purchase order and online price quotation to us.

  • Helpful Numbers

    Fax: 1-614-224-2258

    Phone:614-224-6465

    Address: 1350 West 5th Ave. Columbus, OH 43212

    Please call to obtain ULVA's Tax ID Number


    Price Changes

    Universal Low Vision Aids, Inc. will strive to keep prices on this website updated and accurate, but ULVA still reserves the right to change prices at any time. Not responsible for typographical errors.


    Payment Information

    Orders placed at the ULVA Online Store may be paid by check, money order, MasterCard, Visa, or Discover. Your payment information is guaranteed to be secure.


    Shipping Information

    All in-stock items are shipped via United Parcel Service (UPS). Shipping rates for your order are automatically added during the checkout process (once your shipping address has been determined). Rates are based on package weight and actual UPS shipping charges. If the product ordered is in-stock, we make every attempt to ship your package within 24 hours of receiving your order. However, even though our online store remains open, we may not be open for business in our physical offices. We do not ship on Saturdays, Sundays or holidays. Should your order be placed at one of these times, it will be shipped immediately upon our return.

    Expedited Shipping Notice

    Upgrading to Next Day Air does not mean you will get your order the next day. Once shipped, Next Day Air packages are guaranteed to arrive at the end of the next business day. Please note, however, that upgrading method of shipment to Next Day or 2nd Day Air does not change how long it takes us to assemble and ship your order--it only reduces the travel time after your order leaves our warehouse. If you have any questions, please complete an Online Support Form or call us, Monday - Friday 8:30am - 4:30pm EST at 614-224-6465.


    Backordered Items

    Occasionally, an item we sell is out-of-stock and we need to re-order the item. These circumstances may delay the processing and shipping of your order. If we find an item on your order that is unavailable for shipment, we will contact you via email to inform you that the item is out-of-stock. We apologize for such inconveniences and try diligently to prevent them from occurring. If you need more information about backordered items, please complete an Online Support Form or call us, Monday - Friday 8:30am - 4:30pm EST at 1-614-224-6465.


    Return Policy

    ULVA honors a 30 day money-back guarantee policy to all customers. If you are not satisfied with your purchase, you may return your products for a full refund minus shipping and handling charges (a restocking fee may apply and you are responsible for shipping ULVA the returned product). Before returning any product to ULVA, you must first obtain a Return Material Authorization (RMA) number. To request an Return Material Authorization (RMA) number please contact a technical support representative at 614-224-6465 or submit a Return Material Authorization Form. Merchandise must be returned in resalable condition, in the original packaging material with all instructions, accessories and warranty cards. The RMA number should be clearly marked on the outside of any product returned to ULVA. Once ULVA has inspected all returned items, the necessary credit and refund will be issued.


    Non-Returnable Merchandise

    Due to manfacturer policies, ULVA cannot accept returns on opened software and tutorials.


    Hardware Repairs

    Please contact a technical support representative at 614-224-6465 for all service and repair issues. Our technical support representatives will assess your situation, contact you by phone and direct you to the next action in order to expedite a solution.


    Product Warranties

    Most products come with a 30-day replacement policy. After this period, the manufacturer's warranty applies and customers need to contact the manufacturer for repair or replacement of the item. ULVA will be happy to assist the customer with contacting the manufacturer. Please note warranties do not cover breakage or damage to the product resulting from customer abuse.


    Damaged Merchandise

    If an order arrives damaged, please notify ULVA within 24 hours of delivery. The product and all packaging material must be retained until the matter is resolved with UPS.


    Taxes

    Ohio residents will be charged state sales tax. This amount may be reviewed at checkout.


    Territory Restrictions

    Orders may be placed only by residents of the continental United States and will be sent only to locations in the continental United States. In addition, manufacturers' territory restrictions may apply to certain products sold by ULVA.